We seek to be the benchmark in private security solutions, committed to quality and innovation to exceed the expectations of our customers. The Mission materialises in a series of values that define our distinctive management and which we share with our employees to build a culture that binds together the team.
Proactivity
Taking the initiative, anticipating customer demands and solving their problems before they manifest themselves is for us a differentiating value in the quality of service.
Leadership
Not only do we want to be the best player in the markets where we operate, we want to be the benchmark.
Customer Focus
Customer focus is more than a mere declaration of good intentions and our entire organization is focused towards this goal. The customer is the core of our activities and all our human and material resources are aimed towards them. We maintain a constant dialogue with the customer, allowing us to identify their needs and provide them with the most appropriate solution in each case.
Excellence
Achieving excellence is a primary objective for us. Thus, the entire organization takes the utmost care in all internal and external quality processes, seeking new tools and management models in the activities we perform every day.
Teamwork
At Prosegur we strive daily to work as one team, to do so we identify and disseminate best management practices, in order to achieve more efficient use of resources, facilitate innovation and ensure continuous improvement in our operations.
Transparency
We believe that transparency is essential to build confidence both internally and externally and thus make a flow of accurate and efficient information possible. The daily exchange of information helps us to understand the needs of our customers and makes it possible to satisfy them.
Brand
The brand is the most important asset we have, because it acts as a differentiating element and a vehicle for transmitting our values.
Prosegur brand management as a strategic asset is increasingly important in our global strategy. The revamping of the Prosegur brand, completed in late 2008, has achieved its goals of recognition and differentiation of its attributes. We have achieved that the brand strategy provides direction and unity not only to our services and products but to the entire Organization.
Creating value
Through our training systems, motivation and loyalty programs and a permanent internal promotion policy, we seek to provide those working in the Company with the opportunity for full development.
